Frequently Asked Questions

General Questions

Please get in touch with us via email and share why you would like to return the item. We can accept returns within 10 days of delivery arrival but customers need to pay for the return postal costs with the unused products.

If you pay in sats, we will refund the exact number of sats.

All purchases will be sent within 3 working days. The arrival date will depend on the country of the recipient. Usually 2-6 working days is needed for the EU, UK and 3-8 working days for the US. 

To the UK, EU, US: a flat rate of $21. Orders above $210 enjoy free shipping. 

Everywhere else: we will inform you of the shipping costs based on which country you would like our products delivered to. 

Customers are responsible for any local customs taxes and duties. 

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